Terms of service

Who you are contracting with

Services are provided by Schiff Tech Inc., a corporation registered in the State of New York, trading as ShiftTech. Our registered address is 13 East Mayer Drive, Montebello, NY 10901, United States. In these terms, "we", "us" and "our" mean Schiff Tech Inc., and "you" means the business receiving the services.

What we provide

We provide IT setup, AI consulting, security services and managed support, as described on our services page and specified in the quote or statement of work you approve. We provide services to businesses. We are not a consumer service.

Quotes and scope

Work is quoted in writing before it starts, and nothing begins until you approve the quote. The approved quote defines the scope. Anything outside it is a change, and a change is quoted and approved the same way before we do it.

Estimates given as a range are estimates. Where we give a fixed price, that price holds unless you change the scope.

Your responsibilities

• Give us accurate information about your systems, and timely access to them.
• Make sure you have the right to grant us access to the systems and data you ask us to work on.
• Nominate someone who can make decisions and answer questions while work is underway.
• Hold your own licences for the software you use, unless we have agreed to supply them.
• Pay invoices on the terms set out in our payment terms.

Fees and payment

Fees are as stated in your approved quote, invoiced in USD, and payable within 30 days unless agreed otherwise in writing. Card payments carry a surcharge; bank transfers do not. The full detail is in our payment terms, which form part of these terms.

Cancellation and refunds

Managed support is a rolling monthly agreement cancellable on 30 days written notice. Projects can be cancelled in writing at any time, with the work completed to that point billable. Our refunds and cancellations policy sets out the detail and forms part of these terms.

Your data and confidentiality

Your data stays yours. We access it only as far as the work requires, we do not sell it, and we do not use it to train anything. We keep your confidential information confidential during the engagement and afterwards.

Where an engagement involves personal data, each of us complies with the data protection law that applies to us. Our privacy policy explains what we collect through this website.

Your systems and credentials

Documentation we produce for you is yours to keep. Administrative credentials to your own systems are yours, and we hand them over on request and at the end of an engagement. We do not retain access to a former client's systems.

Intellectual property

Configuration, documentation and automations we build specifically for you are yours once the work is paid for. We keep ownership of our own general methods, templates and tooling — the things we bring to every engagement — and nothing here stops us using that general knowledge and experience elsewhere.

Warranties and what we do not promise

We perform our services with reasonable skill and care, to the standard you would expect from a competent professional in this field. If something we delivered does not do what the quote said it would, tell us and we will put it right.

We do not promise that any system is perfectly secure, or that nothing will ever go wrong. Security reduces risk; it does not eliminate it. Any statement we make about uptime, availability or security is limited to what is written in your quote or statement of work.

Limitation of liability

Neither of us is liable to the other for indirect or consequential loss, or for loss of profit, revenue, business or anticipated savings.

Our total liability arising out of or in connection with the services is limited to the fees you paid us for the specific services giving rise to the claim in the twelve months before the claim arose.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud, for fraudulent misrepresentation, or for death or personal injury caused by negligence.

Where we work, and restrictions

We provide services in the New York metropolitan area, with remote support across the United States. We do not provide services to persons or entities located in countries subject to United States sanctions, or to any party on a United States government restricted or denied-party list.

Some software and security tooling we deploy is subject to United States export control law. You agree not to export or re-export anything we supply in breach of those laws.

Ending the agreement

Either of us may end an engagement as set out in our refunds and cancellations policy. Either of us may end it immediately, in writing, if the other materially breaches these terms and does not fix the breach within 14 days of being told about it. On termination you pay for work done up to that point, and we hand over your documentation and credentials.

Changes to these terms

We may update these terms. The version that applies to your engagement is the one in force when you approved your quote, unless we agree a change with you in writing. Material changes to ongoing managed support are notified at least 30 days ahead.

Governing law

These terms are governed by the laws of the State of New York, and the state and federal courts located in New York have exclusive jurisdiction over any dispute arising from them.

Contact

Questions about these terms: info@shifttechny.com, or write to us at 13 East Mayer Drive, Montebello, NY 10901, United States.