Refunds & cancellations

What we deliver, and when

Schiff Tech Inc. sells professional services: IT setup, AI consulting, security work and managed support. There is no physical product and nothing is shipped. Work is delivered remotely and, where the job requires it, on site in the New York metropolitan area, with remote support across the United States.

Delivery timing depends on the type of work:

• Reviews — the written summary is delivered within the timeframe stated in your quote, typically two to four weeks from the start date.
• Projects — delivered against the schedule in the written quote you approved. If a date is going to slip, we tell you before it slips, not after.
• Managed support — delivered continuously through the month it is billed for, during the hours listed on our contact page.

Returns

Returns do not apply to what we sell. We do not ship goods, so there is nothing to send back. If hardware is bought on your behalf as part of a project, it is covered by the manufacturer's or reseller's own return policy, and we will tell you what that is before you buy. Any such hardware is invoiced to you at cost.

Cancelling managed support

Managed support is a rolling monthly agreement. You can cancel it at any time by giving 30 days written notice to info@shifttechny.com.

• You are billed for the notice period, and we keep supporting you through it. We do not stop answering the phone the day you give notice.
• There is no cancellation fee and no minimum term beyond the first month.
• On the way out you get your documentation, your credentials and administrative access to your own systems. We do not hold your environment hostage.

Cancelling a project

You can cancel a project in writing at any time before it is finished. What happens to the money depends on where we are:

• Before work starts — cancel at no charge, and anything you have already paid is refunded in full.
• Part way through — you are billed for the work completed to that point plus any non-refundable costs we have already committed on your behalf, such as hardware or third-party licences. Anything you have paid above that is refunded.
• After delivery — the work is billable in full. If you are not happy with it, the section below applies instead.

Refunds

We refund in these circumstances:

• We billed you in error, or billed you twice. Refunded in full, as soon as we spot it or you do.
• We did not deliver work you paid for. Refunded in full.
• Work was delivered but does not do what the written quote said it would, and we cannot put it right within a reasonable time. Refunded for the part that did not work.
• A surcharge was applied to a debit card payment. The surcharge is refunded in full — see payment terms.

We generally do not refund work that was delivered as specified and accepted, or time already spent on an engagement you chose to end. If you think a charge is wrong, talk to us before raising a dispute with your bank — we can almost always resolve it faster.

How to ask for a refund

Email info@shifttechny.com or call +1 (201) 690-7266 with the invoice number and what went wrong. We will respond within one business day.

How refunds are paid

Refunds go back the way the payment came in. A card payment is refunded to the same card, a bank transfer to the originating account, and a check by check. We cannot refund to a different method or a different person than paid.

Approved refunds are issued within five business days. Card refunds then take however long your bank takes to post them, usually five to ten business days. Card surcharges are refunded along with the amount they were charged on.

If we cancel

We may end an engagement if an invoice goes unpaid well past its due date, if we are asked to do something unlawful or unsafe, or if the working relationship has broken down. We will give written notice and, where we hold money for work not yet done, refund it.